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The only bad question is the one you don't ask. So feel free to call us if your question isn't answered below.
1. What are your patio covers and pergolas made of? 2. Will my vinyl patio cover discolor and turn yellow? 3. Will weather affect my vinyl patio cover? 4. How Strong is Vinyl? 5. How does your vinyl patio cover stand up to wind and snow? 6. Is your vinyl patio cover a safe structure for my children to play around? 7. Can I use my lawn mower and other garden power tools near my patio cover? 8. Will my vinyl patio cover meet my state's building codes and do I need a building permit? 9. How tall are your standard patio cover kit posts? 10. Is it difficult to install one of your kits? 11. Will I need special tools to install my vinyl patio cover? 12. Will I have to cut any part of my vinyl patio cover? 13. Will your kit mount to my existing patio? 14. Should I purchase a freestanding patio cover or one that attaches to my house? 15. What colors are available for my vinyl patio cover? 16. Do you offer custom size patio cover kits? 17. Does my vinyl patio kit come with a warranty? 18. What are the advantages of a vinyl patio cover over a wood or aluminum patio cover? 19. How does the cost of a vinyl patio cover kit compare with one made of wood? 20. How safe is vinyl for our environment? 21. How do keep my vinyl patio cover clean? 22. How long after I order does it take to get my kit? 23. What is the cost of shipping?
1) What are your patio covers and pergolas made of? Our vinyl products are fabricated using 100% virgin (PVC). To prevent deterioration by the elements our vinyl is formulated with Titanium Dioxide and impact modifiers. This assures that our vinyl will never rot, rust, chip or splinter. Rafters are fitted with aluminum “I” beams this gives added strength, while maintaining the light weight that our vinyl structures are famous for. 2) Will my vinyl patio cover discolor and turn yellow? No. To prevent discoloration by ultraviolet light our vinyl is formulated with a high percentage of Titanium Dioxide, this makes our vinyl color stable, our vinyl will not fade or discolor like conventional materials. Your vinyl patio cover is backed by a “Limited Lifetime Warranty” against yellowing. 3) Will weather affect my vinyl patio cover? Everyday environmental factors like sun, rain and moisture will not negatively affect your vinyl patio cover. Your vinyl patio cover is engineered to maintain its good looks, under even severe weather conditions. Substantial physical impact may damage your vinyl patio cover. Vinyl is considerably stronger and more flexible than wood or other conventional materials. Normal everyday use will not damage your vinyl structure; our vinyl is formulated with chemical impact modifiers that keep the material strong and flexible for the life of your structure. Our structures are further reinforced with aluminum “I” beams and post inserts. 5) How does your vinyl patio cover stand up to wind and snow? We are the only company that installs aluminum “I” beam inserted into each vinyl rafter; this maintains the light weight of the structure and adds rigidity for added support. We also include a galvanized steel post base within each support post, which provides your patio cover with superb strength and durability against high winds and heavy snow loads. 6) Is your vinyl patio cover a safe structure for my children to play around? Unlike wood, vinyl will not splinter. Vinyl has a smooth surface and all fasteners are internal and out of reach, you won't have to worry about injuries from a rough surfaces or protruding hardware. An added benefit of vinyl is that there are no harmful chemicals such as Arsenic, Lead and Creosote, which may be present in wood patio covers. 7) Can I use my lawn mower and other garden power tools near my patio cover? Use caution, with any power assisted garden tool near your vinyl patio cover. Power garden tools may mar the smooth finish of your structure. Avoid hitting your structure with your lawn mower. Taking care to avoid physical damage to your patio cover will assure a lifetime of enjoyment. 8) Will my vinyl patio cover meet my state's building codes and do I need a building permit? Our vinyl patio covers are engineered to meet speicfic structural requirements. Building codes will vary depending on your location. Please check with your local building department regarding permits and code requirements. 9) How tall are your standard patio cover kit posts? Standard posts are 8’ to 10’long, with custom lengths available. You will want to discuss your installation with a customer service representative if you think that you have a special situation, not covered by our “What to know before you order” link. 10) Is it difficult to install one of your kits? Our vinyl patio cover kits were designed and engineered to be easily installed. If you are purchasing one of our larger structures it may require two people to facilitate the handling of long structural members. Most structures can be installed in a matter of hours. 11) Will I need special tools to install my vinyl patio cover? Our patio covers are designed for installation with basic hand tools. Power drivers will help make the installation easier. You will probably have all the tools needed already. Please review our “What to know before you order” link for further information. 12) Will I have to cut any part of my vinyl patio cover? Most installs do require some minor cutting to adjust the height of the posts. Cutting is minimal and should not take a great amount of time or inordinate tools or skill. 13) Will your kit mount to my existing patio? Our kits will mount easily to most surfaces. These include concrete, wood or composite decks. Our structures may be ordered with longer posts, to allow for installation into the ground. Please see our “Customer Service Hot Line” for further information. 14) Should I purchase a freestanding patio cover or one that attaches to my house? In most cases, patio covers attach to the house. Free standing units may be situated as close as a few inches to your home if the design of your home precludes attaching the unit to it. Free standing units usually are set away from the main building as a yard accent or a cover near a pool or remote deck. If you have questions regarding which unit to purchase, please call our “Customer Service Hot Line” for help. 15) What colors are available for my vinyl patio cover? Our patio covers are available in white or tan. White is the most commonly ordered color since it coordinates with most any home color scheme. Darker colors are not available, as darker colors will tend to fade in time. 16) Do you offer custom size patio cover kits? Yes. If our standard kits will not fit your needs, contact our “Customer Service Hot Line”, (8am – 6pm PST) Monday – Friday, one of our representatives will be happy to assist you in ordering a custom kit. 17) Does my vinyl patio kit come with a warranty? Your vinyl patio cover is backed by a Limited Lifetime Warranty against rotting, warping, discoloration, cracking and peeling. 18) What are the advantages of a vinyl patio cover over a wood or aluminum patio cover? Patio covers that are made of traditional materials require on going maintenance. This includes treatment for wood destroying insects, corrosion, pealing paint, dry rot, cracking and material replacement. This requires a substantial investment of time and money; this can add up to many thousands of dollars over the life of a conventional patio cover. The two main reasons for making an investment in a vinyl patio cover are: Great looks and no maintenance. Vinyl patio kits have no natural imperfections; there are no knots, warped material, uneven surfaces or exposed fasteners. Maintenance under normal circumstances is as simple as rinsing with a garden hose to keep the structure dirt free. With a vinyl patio cover you can enjoy a structure that will look and stay attractive starting the minute that you finish installing it. 19) How does the cost of a vinyl patio cover kit compare with one made of wood? The initial cost of a vinyl patio cover kit is somewhat higher than one constructed of common lumber such as Douglas fir. If you were to choose premium lumber like, Kiln Dried Cedar or Heart Redwood, the initial cost would be about the same. Unfortunately the cost of a patio cover built of wood does not stop at construction. Wood patio covers require substantial ongoing maintenance. This includes painting, every several years, wood replacement and treating for wood destroying insects. This alone can add up to thousands of dollars spent over the life of a wood structure. Your vinyl patio cover kit requires no maintenance, since it is not susceptible to the ravages of nature. This makes a vinyl patio cover a much wiser investment. 20) How safe is vinyl for our environment? Our vinyl patio cover kits are manufactured from 100% virgin materials, this makes them 100% recyclable in the event that you ever decide to remove your patio cover. Barring this, your vinyl patio cover should outlast your home. Wood structures, unlike vinyl ones are treated in many cases with arsenic or paints and stains that may contain harmful chemicals. Treated wood in most cases is harmful to your health and the environment. Consider how many trees we would save if all patio cover were made of vinyl. In short vinyl is not only a good choice from a construction viewpoint, but it is good for our environment. 21) How do keep my vinyl patio cover clean? Most day to day dirt is easily removed with a spray from your garden hose. For more stubborn dirt, such as caked on mud or bird droppings you may have to use a sponge or rag to wipe down the unit. Using a mild soap product will help in some instances. Marks made by children’s bike tires and crayons may be removed with a moderate amount of lacquer thinner. Use caution not to let the lacquer thinner sit to long as it can attack the vinyl. Be sure to wipe it off quickly and follow up with a water wash down. 22) How long after I order does it take to get my kit? Usually it takes two to three weeks to get your kit. During our busy season it can take little longer. You will be notified when your unit is shipped by e-mail or phone. This gives you time to arrange things at your home for the delivery. 23) What is the cost of shipping? Unlike companies that offer “FREE” shipping, we do not average the cost of shipping and include that average cost into the price of every unit shipped. Our policy is to charge only for the actual shipping cost, from our plants located on the east and west coast. This policy assures that you are getting the best possible rate for shipping. Please call to get an actual rate for shipping from our plant to your house.
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